Cancellation policy

Different kinds of cancellations

Important! Cancellations should always be considered as a last resort. Canceling orders negatively affects the buyer experience, as well as your valuable time and potential income.
• Buyer-requested cancellations: If your order is marked as very late (24 hours or more), buyers can request to cancel. If you have already worked on the order, this can result in you not receiving payment.
• Seller-requested cancellations: If you request to cancel, the order will be canceled if your buyer doesn't respond (after 48 hours). Always use the Resolution Center to work things out with your buyer before contacting Customer Support.
• Mutual cancellations: When both parties can’t agree, resolve an order using this cancellation.Important: If your buyer doesn’t respond to you within 2 days of initiating a mutual cancellation, the Gig is automatically canceled. The same applies if a buyer requests the cancellation, and you remain unresponsive.

Refund policy For buyers

if your order was canceled, the funds will be credited to your original payment method.

Refund timeline

Once a refund is initiated, the refund will take different amounts of time to reflect—depending on which method you choose to receive the funds. Example: PayPal or Credit Card.
Refunds take slightly longer due to the card issuer's processing time. Usually, credit card refunds are completed within 7 to 10 days of the request being processed by Customer Support. However, in extreme cases, it can take up to 2 weeks.

Refund currency

If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount used in the payment.